FAQ - Michelin Tire Reward Center

To qualify for a tire rebate, you must purchase a qualifying set of tires during the promotional period from an authorized dealer. The specific number of tires required and eligible tire models vary by promotion. Check the promotion details on our website or ask your dealer for current offers.

You will need to submit a copy of your sales receipt or invoice showing the tire purchase, date of purchase, dealership information, and the tire details (brand, model, and quantity). Make sure all information is clearly visible in your submission.

Once your submission is approved, please allow 6-8 weeks for processing. You will receive email notifications about the status of your submission. Rebates are typically issued as prepaid cards or checks, depending on your selected payment method.

Yes, you can submit multiple rebates as long as each submission meets the promotion requirements. Each purchase must be on a separate invoice and submitted individually. Please review the specific promotion terms for any limitations on the number of rebates per household.

If your rebate is denied, you will receive an email explaining the reason. Common reasons include missing documentation, purchases outside the promotional period, or non-qualifying tire models. You may be able to resubmit with corrected information if applicable.

You can check your rebate status by logging into your account on our website. Navigate to "My Submissions" to view all your rebate submissions and their current status. You will also receive email notifications when your status changes.

Rebates can be issued as either a prepaid Visa card or a check mailed to your address. You can select your preferred payment method during the submission process. Prepaid cards are typically faster to receive than checks.

Yes, we accept both online and mail-in submissions. Online submissions are processed faster and allow you to track your status in real-time. If submitting by mail, please ensure all required documents are included and allow additional time for postal delivery.

Contact the dealership where you purchased your tires and request a duplicate copy of your receipt or invoice. Most dealers can provide this if you have your purchase date and payment information. Without a valid receipt, we cannot process your rebate.

Eligibility depends on the specific promotion terms. Some promotions accept purchases from authorized online retailers, while others require purchases from physical dealer locations. Check the promotion details or contact customer support for clarification.

Generally, only one rebate promotion can be applied per tire purchase. You cannot combine multiple rebate offers on the same set of tires. However, manufacturer rebates may sometimes be combined with dealer incentives - check with your dealer for details.

If you return the tires after your rebate has been issued, you may be required to return the rebate amount. The dealer will coordinate with our rebate program to process any necessary adjustments. Always check the return policy before making a return.

Prepaid rebate cards typically expire 6-12 months after issuance. The expiration date will be printed on the card. Checks do not expire but should be cashed within a reasonable timeframe. Always check your rebate documentation for specific expiration information.

You can contact our rebate customer support team through the contact form on our website, by email, or by phone. Support hours are Monday-Friday, 9 AM - 5 PM EST. Have your submission reference number ready when contacting support for faster assistance.

Commercial tire rebates are handled through separate programs and may have different requirements. Please check the specific promotion to see if it applies to commercial vehicles, or contact our commercial sales team for information about business rebate programs.

Frequently Asked Questions

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